Troubleshooting Phone Bill Deposits: Your Problems Solved!

Man With SpannerDepositing via phone bill is one of the quickest and easiest ways to fund your casino account, and therefore it’s no surprise that more and more players are making the switch to this method everyday. The majority of the time, your phone bill deposit should work perfectly and you’ll be spinning the slots in no time at all.

However in life there are times where we all run into a problem or two, and this happens with phone bill deposits too. Today we’re looking at some of the problems that can arise and, more importantly, how to fix them!


Your Phone Network Doesn’t Allow Mobile Billing

One of the most common, and most devastating, problems that people run into is the fact that they simply don’t seem to be able to make a deposit. This can be caused by a lot of things, which we’ll talk about later, but the first thing you should check is that your mobile phone network actually allows for mobile depositing.

Mobile Phone NetworksPhone bill depositing services, such as Boku, work in partnership with mobile phone networks. In the UK, you shouldn’t have a problem if your using a major brand such as Vodafone, Three, EE, 02, Virgin Mobile or Lebara. In fact, even smaller networks such as GiffGaff and Tesco Mobile also accept phone billing.

However, there are still exceptions and if you’re using an obscure network you may not be allowed to make the deposit. Similarly, if you’re using a phone network from outside the UK to make a deposit into a UK casino, you may also be ineligible for phone bill deposits.

Sadly, if your network doesn’t support mobile billing then you’re a bit stuck. Apart from switching to another network there’s not much you can do. Of course, we’d recommend switching or purchasing a pay-as-you-go SIM card from any of the networks mentioned above.

You’ve Hit Your Depositing Limit

Another reason you may not be able to make a phone bill deposit is because you’ve already reached your daily or monthly depositing limit. Mobile depositing services have a strict daily limit of ¬£30 per day. This can be inconvenient for many players, but it actually makes sense and it’s one of the factors that ensures that paying by phone bill can exist.

Spending Limit SignWhen you deposit via phone bill, you’re actually borrowing money from your phone network, until you make the payment at the end of the month. The daily limit is, therefore, imposed so that players cannot rack up huge monthly debts. Phone networks need to be sure that players can pay back their deposits when the time comes.

Once you reach your daily deposit limit you’re, unfortunately, not allowed to deposit even a penny more. Of course, it’s easy to lose track of what you’ve deposited, and therefore it’s wise to check your depositing history often. If you’re experiencing problems depositing, this is the first point of call as it can save you a lot of stress trying to work out why things are going wrong.

Make Sure You’re Entering the Verification Code Correctly

Mobile PaymentThis one sounds obvious, but it can be the reason many players’ phone bill deposits aren’t working. When you make a mobile phone bill deposit, you’ll receive a verification code via text message. Once you’ve got the code, you need to enter it into the casino banking page. It’s an important step, as it’s what protects your payments and prevents people from using your phone number to make transactions without your permission.

No one’s perfect and we’re all prone to moments of human error. For the payment to be made you need to have entered the verification code perfectly. If you’re getting stuck depositing, make sure you’ve entered the code correctly. You can copy and paste codes, which avoids the chance of typing it out in the wrong order or missing a number. Checking the code is correct is a simple fix for many depositing problems, even though it may make you feel like an idiot for a brief moment.

You’ve Ran Out Of Credit

No CreditAlthough pay by phone deposits are often referred to as ‘mobile billing’ or ‘phone bill deposits’, you can also use the service if you’re a pay-as-you-go user. If you use your phone in this way, the deposit is simply subtracted from your existing credit, and therefore paid for¬†immediately.

If you are a pay-as-you-go user and you’re having trouble making a mobile deposit, make sure you’ve got enough credit on your phone. Payments that exceed your existing credit will, naturally, not work. Most phone networks will inform you if your credit’s due to run out, but checking this only takes seconds and could be the reason you’re experiencing difficulties.

You Can’t Withdraw Your Winnings

One of the biggest drawbacks about mobile phone billing is that it doesn’t allow for withdrawals. More often than not, however, this may not be fully explained by the casino and, therefore, when you go to withdraw and can’t see the mobile depositing logo it can cause you to panic!

Mobile With Bank LogoWhen you think about it, not allowing withdrawals makes a lot of sense, even though it can seem annoying. To withdraw via phone bill, it would mean funding your mobile account with money.

This is not part of the agreement services like Boku have with mobile networks, but more importantly, it would be entirely pointless! Unless you want to spend all of your casino winnings on ringing your Mum, why would you want your withdrawal to go to your mobile phone account?

If you’ve deposited via phone bill, you’ll need to select a different payment method for withdrawals. This should be relatively easy, however due to anti-money laundering regulations it can create further problems. In cases like these, the casino may as for identification before you can withdraw and you may have to go through various verification checks before you withdraw your winnings. It’s a good idea to speak to the casino’s customer support services as they can advise you about what’s the quickest way to get your winnings!

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